Web Chat

Web Chat - Live Web Chat

Engaging Customers = Empowering Success

In a digital environment that is progressively advanced, that implies establishing a client service support that provide an omni-channel approach, so you can deliver consistent and reliably exceptional support, wherever and whenever your clients demand it. Organizations with proficient, customer centric frameworks that connects and responds to provide an exceptional customer experience will emerge from the challenge and win higher consumer satisfaction and consistency standards.

Customers are re-defining their preference for support:

In 2014, only 19% required a mobile channel for providing customer service – presently, 83% of them do

60% of customers need seamless access to web based service channels

74% of customers have showcased their inclination towards a Web Based Chat support

58% customers use their mobile for communicating as compared from to landline

64% customers access web based chat support (up from 57% since 2014)

53% customers based their purchase decisions for products or services by browsing on their mobile

44% customers utilize their mobile for closing their purchase of products and services

Green B2B Solutions Web Chat Support Channel for Customer Service launches user experiences from 13%– 65%. Each 10% expansion in consumer experience prompts a 2%-3% expansion in income.

Cost Reduction : Enhance Operational Efficiency, Web Chat Support Services is up to 3x more proficient than voice.

Increase in Revenue : Channel your business to connect with your customers preference to the digital space wherein they are widely engaged via Web Chat Support and Services. The Web Chat Channel offering will boost the user experience and journey and will enable customer retention.

As Indicated by Super Office: Live Chat is the leading digital content method.

JD Powers found that live chat has become the leading digital contact method for online customers as a staggering 42% of customers prefer live chat compared to just 23% for email, and 16% for social media or forums. Furthermore, texting has been a rapidly growing phenomenon amongst mobile users and is on track to add up to 2.5 billion by 2018.

Contact Us to Start Your Live Chat FREE Trial today!

3x More Leads

Live Chat allows visitors to get their queries solved and helps them in taking quick buying decision.

1/2 the work is done

Live Chat helps in sorting visitors and classifying them into leads, tickets or general inquiries.

Face of Website

It makes your website look alive. It says “We are working and very much into this business.”

Increase Sales

With 24×7 Live Chat available on your website, you keep getting more orders around the clock.